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Administrative / Business Support
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FRI

GENERAL SUMMARY :

Direct reporting to the Scheduling Supervisor, this position (FLSA Status: Non-Exempt) is accountable for providing services to patients, referring physicians, and internal customers by ensuring that the procedure scheduling processes are completed in a timely and accurate manner, meeting all defined goals of operation and maximizing efficiency and productivity to produce high levels of customer service . Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.


Qualifications:


KNOWLEDGE AND SKILLS REQUIRED :
  • Ability to work in a team setting, as well as, independently.
  • Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details.
  • Ability to work well under pressure with deadlines - sense of urgency.
  • Ability to work in a fast-paced environment with a variety of personalities and work styles.
  • Ability to be flexible in schedule and adaptable to constant change.
  • Ability to handle details with accuracy.
  • Ability to learn computer software programs.
  • Ability to be at work on time and as scheduled.
  • Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts.
  • Skill in organizing and prioritizing of work, and following assignments through to completion.
  • Skill with data analysis and figure aptitude with a high level of accuracy.
  • Skill in written and verbal communication.
  • Ability to type 35 wpm




PREFERRED KNOWLEDGE AND SKILLS :
  • Knowledge of outpatient radiology procedures, insurance authorization processes and call center metrics.
  • Medical terminology and office background preferred
  • Understanding of Coinsurance, Co-pay’s and deductibles and the ability to explain, preferred.


EDUCATION AND EXPERIENCE REQUIRED :
  • High school diploma or equivalent


PREFERRED EDUCATION AND EXPERIENCE



LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

n/a

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