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Internal Communications Manager - FHMG Orlando Administration cc3650

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Administrative / Business Support
💼
Florida Hospital Medical Group

More than 500 board-certified physicians, 200+ mid-level providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.

Internal Communications Manager

GENERAL SUMMARY:

The Internal Communications Manager is responsible for sustaining employee education, retention, engagement, and satisfaction by developing and coordinating strategic internal communication initiatives with the goal of enhancing overall culture through the understanding of key messages and outcomes, including strategic priorities of Florida Hospital Medical Group (FHMG), patient safety mandates, and performance indicators. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES :

  • Manages all FHMG websites and responsible for day to day content updates

  • Consults and offers guidance to executives and leaders in developing potential, strategic communication messages

  • Works closely with FHMG executives in crafting and disseminating messages in a timely and appropriate manner to ensure employee understanding and engagement

  • Collaborates with cross-functional leaders, department directors and managers, front-line employees, and other staff to ensure that communication efforts are done in an organized, effective, and timely manner

  • Responsible for oversight and production of periodic (weekly, bi-weekly, monthly) and ad hoc communications, including writing copy for internal communications

  • Works closely with strategic projects and fully develops and deploys administrative, strategic, or patient safety messages in a way that translates and connects with FHMG employees, leaders and providers

  • Effectively frames employee culture in a way that translates into recommended administrative actions to sustain a high performing organization

  • Assists in the development of communication tools such as talking points, organization letters or memos, internal presentations, and other FHMG-specific communication projects for a variety of audiences

  • Conducts ongoing communication audits and feedback to evaluate methods of communication, receptivity and recall of key messages and takes appropriate action based on audit results

  • Identifies new communication opportunities and develops appropriate messages and outlets for FHMG Providers

  • May analyze digital, on-line, electronic, written and oral communication efforts, identifying opportunities for improvement and measuring the effectiveness of site usability and content

  • May hire, term, supervise and evaluate reports as department grows

KNOWLEDGE AND SKILLS REQUIRED:

  • Excellent communication skills in all formats

  • Ability to accomplish goals while adhering to strict and frequent deadlines, without supervision

  • Ability to work with diverse employee groups

  • Proficiency with publishing and editing software

  • Working knowledge of promotions and target marketing, including audience research

  • Innovative thinking, dedication, and motivation to be able to multi-task in a fast-paced work environment

KNOWLEDGE AND SKILLS PREFERRED:
    • N/A

EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor’s degree in Communications, Public Relations, Marketing, Human Resources, or a related field

  • Three years (3) experience in Communications, Public Relations, Marketing or Human Resources

EDUCATION AND EXPERIENCE PREFERRED:
  • Master’s degree

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

  • None


LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

  • None

SUPERVISORY RESPONSIBILITIES
  • None


REQUIRED COMPETENCIES

  • Conducts themselves in a calm and collected manner at all times

  • Demonstrates patient/customer focused, compassionate behavior

  • Takes responsibility for decisions, actions and results, and delivers on commitments

  • Cooperates and collaborates with team members and others

  • Complies with the Adventist Health System Institutional Policies, Procedures, and Guidelines

  • Demonstrates compliance with all federal, state and local laws; rules and government

  • Demonstrates effective communication skills with all team members, patients/customers and families


What makes working at Florida Hospital Medical Group special? We recognize your investment in a health care career, and we are truly dedicated to your success. We promote positive feedback as well as help you accomplish professional and personal goals.

We hope you are interested to develop your healthcare career in our dynamic faith based organization. Our Mission is to extend the healing ministry of Christ. Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.

A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.

While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.

The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience. Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.

FHMG Recruitment Team is here to support your career search and goals. Together, we can explore the many opportunities that fit your life. We offer excellent working conditions that help you maintain a positive attitude and work/life balance. We value wellness of mind, body and spirit of all our employees.

Our competitive benefits cover:

Health and Wellness:

-Health, Dental, and Vision

-Life, Disability, and Supplemental Insurance

-Cancer and Specified Diseases Plan

-Paid Days Off

-Healthy 100 Employee Program

-Tobacco-Free Campus

-Wellness Screenings

FINANCIAL Tools and Plans:

-Educational Assistance

-Retirement Plan

-Direct Deposit

-Credit Union

Community Initiatives:

-Adopt a Family

-Backpacks for Kids

-Mission Trips

-Blood Drives

Additional Benefits:

-Employee Assistance Program

-Employee Discounts

-Various Onsite Services and Amenities

-Spiritual Ambassadors

-Service Awards

FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.

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