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Activation Support Analyst @ I-Extend Physician Office cc3657

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Information Technology
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Florida Hospital Medical Group

More than 500 board-certified physicians, 200+ mid-level providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.

Activation Support Analyst



GENERAL SUMMARY :

The Activation Support Analyst, reporting to the Senior Director of Strategic Clinical Initiatives, provides outstanding customer service for registration/scheduling and electronic medical records (EMR) in the Athena and Cerner systems, and accepts responsibility in maintaining relationships that are equally respectful to all. The Activation Support Analyst serves Florida Hospital Medical Group by becoming a super user of the registration/scheduling and the EMR modules in Athena and Cerner.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

  • Proctor classes for end users on registration / scheduling and EMR systems

  • Prepares training classes by:

  • Staging patient scenarios

  • Creating and tracking sign-in sheets

  • Maintaining list of parking lot items to follow-up on

  • Assists in the end-user’s education, staff development, and success

  • Responds to customer requests via ServiceNow tickets, adhering to organizational SLA

  • Reviews metric reports (such as Sentinel Metrics, After-Hours, Care-Checks, Productivity) and documents findings into tracking spreadsheet

  • Activates and supports provider’s offices upon request, during defined implementation phase

  • Assists with support of projects upon request


  • KNOWLEDGE AND SKILLS REQUIRED :

    • Possesses effective verbal and written communication skills

    • Possesses strong conflict resolution skills

    • Self-motivated requiring limited management supervision

    • Understands Medical Terminology


    KNOWLEDGE AND SKILLS PREFERRED:
      • Familiarity and understand of EMR systems


    EDUCATION AND EXPERIENCE REQUIRED :

    • High School diploma or equivalent


    EDUCATION AND EXPERIENCE PREFERRED:

      • Medical Assistant experience



        LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :

    • N/A

      LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
    • Medical Assistant certification / registration


    What makes working at Florida Hospital Medical Group special? We recognize your investment in a health care career, and we are truly dedicated to your success. We promote positive feedback as well as help you accomplish professional and personal goals.

    We hope you are interested to develop your healthcare career in our dynamic faith based organization. Our Mission is to extend the healing ministry of Christ. Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.

    A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.

    While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.

    The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience. Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.

    FHMG Recruitment Team is here to support your career search and goals. Together, we can explore the many opportunities that fit your life. We offer excellent working conditions that help you maintain a positive attitude and work/life balance. We value wellness of mind, body and spirit of all our employees.

    Our competitive benefits cover:

    Health and Wellness:

    -Health, Dental, and Vision

    -Life, Disability, and Supplemental Insurance

    -Cancer and Specified Diseases Plan

    -Paid Days Off

    -Healthy 100 Employee Program

    -Tobacco-Free Campus

    -Wellness Screenings

    FINANCIAL Tools and Plans:

    -Educational Assistance

    -Retirement Plan

    -Direct Deposit

    -Credit Union

    Community Initiatives:

    -Adopt a Family

    -Backpacks for Kids

    -Mission Trips

    -Blood Drives

    Additional Benefits:

    -Employee Assistance Program

    -Employee Discounts

    -Various Onsite Services and Amenities

    -Spiritual Ambassadors

    -Service Awards

    FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.

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