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HR Administration Solution Specialist - Contact Center

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Human Resources
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Adventist Health System Corporate Office
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If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a HR Administration Solution Specialist position that will be based in our Human Resource Contact Center department. This position is based at our Solutions Center in Altamonte Springs, FL.

This position has the opportunity to be responsible for

Specific job duties include:


  • Act as subject matter expert for employee inquiries into HR Shared services
  • Answer phone calls from employees and contact center representatives to resolve complex human resource issues related to HR Administration. HR Administration refers to job data and personal data changes including understanding of position and requisition and compensation practices
  • Collaborates with T2 teams to maintain ongoing relationship and a complete grasp on their processes and procedures
  • Develop solid relationships with HRBPs, Practice Managers, facility staff as well as internal Shared Services, iSynergy and IT teams
  • Maintains strong understanding of HR Policies and procedures as well as federal state and local regulations
  • Troubleshoots escalated issues arising from PeopleSoft HCM, CRM, Taleo, Workforce as it relates to an employee issue
  • Ensures appropriate documentation is maintained for all interactions and that case notes are updated accurately and timely
  • Maintains the highest level of confidentiality





Education Requirements:


  • Bachelor’s degree in Business, Human Resources or relevant field or the equivalent in education and/or related experience



Experience Requirements:


  • Three years related experience in Human Resources, Compensation, Payroll or combination thereof
  • ERP Experience, Human Capital Management (HCM) or Payroll modules (PeopleSoft preferred)



If this position sounds like a great match for your skills set and experience, please apply online now!



Qualifications:


If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a HR Administration Solution Specialist position that will be based in our Human Resource Contact Center department. This position is based at our Solutions Center in Altamonte Springs, FL.

This position has the opportunity to be responsible for

Specific job duties include:


  • Act as subject matter expert for employee inquiries into HR Shared services
  • Answer phone calls from employees and contact center representatives to resolve complex human resource issues related to HR Administration. HR Administration refers to job data and personal data changes including understanding of position and requisition and compensation practices
  • Collaborates with T2 teams to maintain ongoing relationship and a complete grasp on their processes and procedures
  • Develop solid relationships with HRBPs, Practice Managers, facility staff as well as internal Shared Services, iSynergy and IT teams
  • Maintains strong understanding of HR Policies and procedures as well as federal state and local regulations
  • Troubleshoots escalated issues arising from PeopleSoft HCM, CRM, Taleo, Workforce as it relates to an employee issue
  • Ensures appropriate documentation is maintained for all interactions and that case notes are updated accurately and timely
  • Maintains the highest level of confidentiality


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