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Certified Medical Assistant/Front Office Float - Lock Haven OB/GYN - Orlando

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Administrative / Business Support
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Florida Hospital
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Certified Medical Assistant/Front Office Float – Lock Haven OB/GYN - Orlando

Florida Hospital seeks to hire a CMA/Front office Float who will embrace our mission to extend the healing ministry of Christ.

Facility Profile



Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,675-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for over 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.

Department Profile



At Loch Haven OB/GYN, we offer complete women’s care through a team of experienced physicians, all of whom are board-certified by the American Board of Obstetrics and Gynecology. Members of our team have consistently been listed in expert rankings such as "Best Doctors in America" and "Central Florida's Top Doctors” and continue to receive numerous awards for patient care, teaching and medical research.

Our seven faculty members have been chosen to participate in teaching medical students and young doctors through Florida Hospital’s Graduate Medical Education program, and several of our doctors serve as faculty for the Florida State College of Medicine. Loch Haven OB/GYN delivers over 1,200 babies each year and provides over 22,000 patient encounters each year.

Work Hours/Shift:



Full Time, Mon-Fri, 8:30 am – 5:30 pm



Job Summary

As a CMA-Front Office Float with Lock Haven OB/GYN Group you will make providing service your priority while caring for the whole person in a faith-based atmosphere.

Under the supervision of the Practice Manager, the Office Float/Medical Assistant is responsible for providing clinical and clerical assistance, including rooming patients, assisting with exam and procedures, performing waived lab tests, administering medications, registering patients, scheduling/confirming appointments, processing managed care referrals and medical record scanning. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Skills, Education & Experience Required:

  • Vital Signs

  • Basic Life Support

  • Basic Computer Navigation skills

  • Must pass the standard PFS test
  • Phone skills and etiquette (preferred)
  • Problem-solving skills (preferred)
  • Organizational skills (preferred)
  • Multi-tasking ability (preferred)
  • Strong communication skills (preferred)
  • Bilingual (English & Spanish) (preferred)
  • Physician office experience (preferred)
  • Current clinical experience (preferred)
  • Medical terminology (preferred)
  • Insurance referral experience (preferred)
  • Graduate from a medical assistant program (preferred)


License, Certification or Registration Required:



Medical Assistant certification/registration from one of the following:
  • American Registry of Medical Assistants
  • National Center for Competency Testing
  • American Medical Technologists
  • American Association of Medical Assistants
  • National Healthcareer Association


Job Responsibilities :

Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program booklet.

  • Floats to like positions (delineated below) at other Graduate Medical Education offices when assigned.

  • Front Desk Service Representative : Greets patients warmly and in a timely manner. Requests and verifies patient demographic and insurance information in order to register all patients in a professional manner according to Medical Education Guidelines. Obtains consents and verifies insurance coverage. Collects appropriate co-pays and past due balances and documents co-pays due for services rendered and completes check in process. Balances the cash drawer and daily receipts to the user batch report on a daily basis.

  • Appointment Receptionist : Utilizing Medical education guidelines, makes, cancels, and reschedules appointments according to patient, and physicians’ availability, while displaying telephone courtesy and clarity at all times. Answers calls, using scripted opening greeting, identifying department and self. Always asks the patient’s name and demographic information before processing the call. Confirms appointments according to Medical Education guidelines.

  • Referral Coordinator : Process all referral requests communication with the physicians and insurance companies to ensure that the patient is sent to the participating facility or specialist. Obtains all authorizations for managed care patients. Copies and faxes medical records as needed to the insurance company to expedite the authorization process. Also sends any requested medical records to the specialist. Documents all referrals in the patient records. Acts as a liaison between patient, physician and managed care organization when questions or problems arise concerning a referral. Communicates effectively with clinical staff regarding calls of prime importance and nature of request.

  • Medical Record Specialist : Monitors fax machine to insure proper distribution of patient records and other correspondence to appropriate individual. Follows Medical Education guidelines to process current patient records and respective correspondence. Analyze medical record requests for accuracy and completeness and ensures authorization supports documentation to be released as outlined in Medical Education guidelines. Retrieves and distributes patient records in a timely manner and according to Medical Education guidelines. Maintains current log of medical records received and disclosed.

  • Medical Records Scanner : Demonstrates ability to prioritize work effectively. Selects appropriate documents to be scanned. Follows a systematic procedure for scanning records into Epic. Proficient in scanning records utilizing the Optical Character Recognition (OCR) and image scan. Reviews and corrects images scanned to ensure quality and accuracy.

  • Medical Assistant : Organizes patient care by having the patient prepared and ready on time for the physician visit. Rooms and completes appropriate documentation, following nursing protocols. Assists the physician with examination and procedures. Competent to give medications independently by 3-month evaluation and maintains competency as monitored by the Nurse Manager.

  • Surgery/Procedure Scheduler : Coordinates surgery/procedures with patient and all necessary providers. Obtains authorization for surgery/procedures as required. Assures that all necessary paperwork is completed and given to appropriate departments & providers. Completes disability paperwork when requested. Meets with patient to give instructions for surgery/procedure and answer any questions regarding the process. Assures that all post-procedure paperwork gets in the chart.

  • Performs individual and team duties accurately and in accordance with Medical Education guidelines. Demonstrates flexibility and willingness to support coworkers and other GME offices.

  • Works well within the organizational framework to achieve hospital/departmental goals and objectives.


The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the CMA-Front Office Float opportunity with Florida Hospital and apply online today.

Job Keyword: Medical Assistant, CMA, RMA, Front Office, Registration Representative

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